All Art Fireplace products are guaranteed for 4 years. All spare parts shipping free.For maximum reliability, the devices are made with the best materials and are tested throughout the entire assembly process. When the product leaves the line, a final verification is performed by our Quality Control.
Art Fireplace packages its products in an EPS foam shell, a cardboard box and a specially designed wooden case so your device will arrive in a perfect state.We also signed with dhl agent to assure with good delivery service.

Most orders are shipping from Guangzhou China.
For fast delivery service (7-10days delivery), we use DHL/UPS express, shipping cost about USD7-10/KG, local taxes excluded.
For slow delivery service (35days delivery), we use shipping by truck or sea to door,shipping cost about USD4.00/KG, Local Taxes included.

If you want to place an order, please send us:
Your delivery address including postal code (plus a billing address if different).
A telephone number for the deliverer
By bank transfer, with no fees or By PAYPAL or 
As soon as your payment is made, we will be informed directly and will ship out your order by Air or Sea.